1999.9 Abstracts

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Special feature :Knowledge Management.
   Outlook on Knowledge Management

MORITA (Asahi & Co. Adviser)
 Abstract : Knowledge management is an extension of Bench marking and best practice. Through the process of disclosing tacit knowledge, the sharing of each individual's knowledge and experience is promoted.
  By sharing experiences as explicit knowledge both inside and outside the group, we develop increasingly valuable knowledge which then becomes an invaluable asset for the company.
  The knowledge management society of Japan was established in Feb. 1998 in order to study the importance of using and creating valuable knowledge in society.
 Keywords :Quality Control Activity / Bench Marking / Best Practice / Tacit Knowledge / Explicit Knowledge / Knowledge Manager / Japan Quality Award


Special feature :Knowledge Management. The Knowledge Evolution Theory : Toward the Mandala Revolution

Choko KAMITA (CHUBU UNIV. Dep. of Business & Information Science)
 Abstract : The space age is met, and it combines with the capital power, the knowledge power shakes whole the earth. It is considered that a knowledge of the metalevel for putting this power under the human control is necessary. The knowledge base (typed knowledge) of the Occident of empiric science was made to cross with the wisdom base (tacit knowledge) of Orient of the life philosophy, and the constitutive principle of the dynamic phase order was investigated. It was an idea of “result of being one as two" and “network of the producing process". This viewpoint means the parting from viewpoint “the subject and object separation" of the thing in modern ages. A realization of the super knowledge system named Internet is a specific example of this principle. The enormous and new system without the central control unit did be created, though knowledge search persons voluntarily bring each time and skill, and though the digital thought is made to cross with the analog thought.
 Keywords :knowledge evolution theory / dynamic phase order / Mandala / autopoiesis system / super knowledge system / digital, analog / tacit knowledge / general exchange of the symbol

Special feature : Knowledge Management. The Questionnaire Survey about Customer Satisfaction at Ricoh Ohmori Office Information Service and a Trial of a New Style Service

Youichi NAKAMURA (Imaging System Business Group, Ricoh Co., Ltd.)
 Abstract : The process and the results of a questionnaire survey about customer satisfaction at Ricoh Ohmori Office information service are reported. The survey was done to study the popularity of our information service among the office, and to measure customer satisfaction. Also an outline of our new library database system is reported. The database was built under the groupware environment for the purpose of making users familiar with the information service.
 Keywords : Information service / Customer satisfaction / User needs / Questionnaire survey / Portfolio analysis / Groupware

Special feature : Knowledge Management : Knowledge management producing competing power,

Kunio KUROSE (FUJITSU LIMITED, Director Software & Service Business Promotion Group )

 Abstract :At first, I will explain following three matters when you will implement knowledge management.
  1. to think knowledge management
  2. people
  3. structure
 I will explain the examples of knowledge management in the Software & Service Group.
  1. transition of knowledge shered
  2. knowledge structure of the Solution NET
 Finally, I will explain μManagement which is a service product of knowledge management of Fujitsu.

 Keywords : enterprise management which takes knowledge seriously / FIND system / structure of knowledge / μManagement

Special feature : Knowledge Management. Reference Web Poster : Share your reference on the Web

Hiroyuki ITO (Electronic Media Group, USACO Corporation)

 Abstract :Since the literature control software appeared, the time spent for the work was drastically reduced saving, control, editing of the reference which was necessary to the writing of the paper. And, it has been appearing to the result of recently having online search facilities as a result of giving the improvement to the software. However, if the point of the joint ownership of the reference can be concerned, the improvement of being suitable for such demand was not given to the literature managing software. In this paper, Reference Web Poster was introduced, while the concrete introduction example was also referred to.

 Keywords : Reference Web Poster / Reference sharing / Reference Management Software / NCI-FCRDC / FCRDC-in-Print

Special feature : Knowledge Management. Knowledge Management from the view point of Library and Information Science

Toshio TANIGUCHI (Department of Human Relations, Faculty of Literature, Kyoto Koka Women's University)
 Abstract : Knowledge Management has been promoted by the needs of business administration. More over, the method of Knowledge Management can make a contribution to Library Science which has dealt with paper-media as knowledge. This paper describes the effectiveness of Knowledge Management for Library and Information Science by putting the theory of dbDB (digital bibliography DataBase) into practice.
 Keywords :Knowledge Management / Library and Information Science / Library / Digital Library / dbDB

How to read statistics(4). Concerned with labour

Chikako NAGASHIMA (Keio University Library Reference Service
 Abstract : Labour statistics are broadly classified into the following four categories : the employment, labour force status, weges, hours of work, labour unions. The Ministry of Labor is introducing main statistics at present to the public on the Internet.
 Keywords :Labour / Statistics / Employment / Weges / Hours of work / Labour unions


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